Frequently Asked Questions
Frequently Asked Questions
Have a question before placing your order? You’re in the right place.
Below are answers to some of the most common questions about sizing, processing times, care, shipping, custom orders, and more.
What types of products do you sell?
Becca’s Banging Designs focuses on graphic tees and sweatshirts featuring fun, seasonal, bold, and everyday designs.
Our collections may include holiday styles, game day apparel, western-inspired graphics, funny sayings, and other designs made for everyday wear.
What shirt brands do you use?
Depending on the design, we may use trusted apparel brands such as Comfort Colors and Gildan.
The exact shirt or sweatshirt style used will be listed in the individual product description whenever applicable.
How do your shirts fit?
Apparel is unisex and true to size. Size up 1 for an oversized look. Check the measurements on the product page, or the size guide, before ordering.
How do I choose the right size?
One of the easiest ways to choose your size is to measure a shirt or sweatshirt you already own and love.
Lay it flat and compare the width and length to the measurements listed in the size chart.
This is especially helpful if you are between sizes or trying to achieve a specific oversized fit.
Are your items made to order?
Many of our apparel items are made to order.
This means your item may be prepared after your order is placed rather than sitting pre-made in inventory.
Because of this, processing time is separate from shipping time.
How long does processing take?
Most orders are made to order and take 2–5 business days to produce. Shipping time starts after that. Holidays and high-volume periods can take a little longer.
Is processing time the same as shipping time?
No.
Processing time is the time needed to prepare your order before it ships.
Shipping time begins once the carrier receives your package.
Once your order has shipped, delivery speed depends on the shipping method and carrier.
How much is shipping?
United States orders under $27 ship for $5.99. Orders from $27 to $44.99 ship for $7.99. Orders of $45 or more ship free.
United Kingdom orders ship for a flat $35. Other countries see calculated carrier rates at checkout. Duties and import taxes, if any, are the buyer’s responsibility unless checkout says they are included.
The delivery date at checkout includes 2–5 business days of production plus transit. It is an estimate, not a guarantee. Details are on the shipping policy page.
Will I receive tracking information?
When tracking is available, you will receive tracking information once your order has been prepared and shipped.
Please allow some time for the carrier to scan and update the tracking information after the label is created.
What if my tracking says delivered but I do not have my package?
First, check around your delivery area and with anyone else at your address.
Sometimes carriers mark packages as delivered shortly before the package actually arrives.
If you still cannot locate it, contact the shipping carrier using your tracking number for additional delivery details.
How should I wash my graphic tee or sweatshirt?
To help protect your garment and printed design:
- Turn the garment inside out before washing.
- Wash in cold water.
- Use a mild detergent.
- Avoid bleach.
- Tumble dry on low or hang to dry when possible.
- Do not iron directly over the printed design.
Always follow the care label included with the garment.
Will the shirt color look exactly like the photo?
We do our best to display product colors as accurately as possible.
However, colors may appear slightly different depending on screen settings, lighting, photography, and the garment itself.
Garment-dyed shirts, including certain Comfort Colors styles, may also have slight color variations that are part of their unique finish.
Do you accept custom orders?
Custom order availability may vary.
If custom apparel is currently being accepted, please contact us before ordering so we can discuss your idea, product type, quantity, size, color, pricing, and turnaround time.
Custom work may require payment before materials are ordered or production begins.
Can I request a different shirt color?
Some designs may be available in additional colors depending on blank availability and how the artwork looks on the garment.
If you are looking for a color that is not shown, contact us before ordering and we can let you know whether it may be available.
Can I make changes after placing my order?
Because many items are made to order, contact us as soon as possible if you notice an error.
We cannot guarantee that changes can be made once production has started.
Please double-check your size, color, shipping information, and any personalization details before completing checkout.
What is your return and exchange policy?
We accept returns and exchanges on eligible apparel within 30 days of delivery.
Items must be unworn, unwashed, and in their original condition, with no stains, odors, pet hair, makeup, deodorant marks, or other signs of wear.
Can I exchange my shirt or sweatshirt for a different size?
Yes. Eligible apparel may be exchanged for a different size, depending on product availability.
Because many of our items are printed to order, replacement items may require our normal 2–5 business day processing time before shipping.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error on our part.
Can I return an item for a refund?
Yes. Eligible items may be returned within 30 days of delivery.
Once your return is received and inspected, approved refunds will be issued to your original payment method.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Are custom or personalized items returnable?
Custom and personalized items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect due to an error on our part.
This includes items customized with names, photos, dates, custom wording, or other customer-requested personalization.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number, a description of the issue, and clear photos of the item.
If we made an error or your item arrived damaged or defective, we’ll work with you to make it right.
How do I start a return or exchange?
Please contact us with your order number and let us know whether you would like a return or exchange.
Please do not mail an item back before contacting us for return instructions.
Do you offer local pickup?
If local pickup is currently available, the option will be shown during checkout or noted on the website.
Availability may change depending on schedule, location, and order type.
How can I contact Becca’s Banging Designs?
If you still have a question, use the Contact page and include as much information as possible so we can help you quickly. You can also email shop@beccabangingdesigns.com.
For order-related questions, please include your order number when available.
Still Need Help?
We want you to feel confident before placing your order.
If you cannot find the answer you need here, reach out through our Contact page and we will be happy to help.